Last updated: September 29, 2026
We want you and your pet to love your order from Goodwell Pet. If something isn't right, you can return it within 14 days of delivery.
How returns work
- Items must be unused and in their original condition and packaging, with proof of purchase.
- To start a return, email us at bektouristuff99@gmail.com with your order number before sending anything back. We'll reply with instructions and the correct return address. We can't accept packages sent back without contacting us first.
- Unless the item arrived damaged, defective or wrong, return shipping is paid by the customer.
Items we can't take back
- Opened food and treats
- Opened or used grooming products, such as shampoos
Damaged, defective or wrong items
Please check your order when it arrives. If something is damaged, defective or not what you ordered, contact us within 14 days of delivery with your order number and a photo. We'll send a replacement or give you a full refund at no cost to you.
Refunds
We'll inspect your return when it arrives and email you to confirm. Approved refunds go back to your original payment method. Your bank or card issuer may take 5 to 10 business days to post it. Original shipping charges aren't refundable unless the return is because of our mistake.
Exchanges
The quickest way to get a different size or color is to return the item you have and place a new order.
Questions?
Email bektouristuff99@gmail.com or use our contact page. We're happy to help.